Ordering Information

Buy Online or call 888-763-6836 (USA only)


electrode ovens
- portable
- floor
- bench
- reconditioning

flux ovens
mig & tig ovens
nitrogen purge ovens
oven descriptions
 
Corporate Sales
 

 



At Rod Ovens.com, ordering is fast and easy. Simply browse our website and select the product(s) that suit(s) your needs. Click on the appropriate item(s), add to the shopping cart and proceed to check out. Your order is processed promptly through our secure server.

Payment Information
Order Acceptance
Tax Information
Customer Service
Warranty Information

Domestic Shipping Policy
International Shipping

Freight Terms

Damaged Products
Cancellations/Returns/Refused Shipments


Payment Information

Rod Ovens.com accepts Visa, AMEX and Mastercard. We can also accept payment by check (order won't ship until it is cleared) and also by wire transfer. We do not ship C.O.D. We do not accept credit card payments for international shipments.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.

Tax Information

Ordering online allows you to avoid state sales tax except for orders originating in PA or shipments made to points within FL. In these cases a sales tax of 6% would be added to your order.

Customer Service

We are a serious company committed to serving serious welders around the world. Rod Ovens Direct is determined to provide a high level of customer service to all of its customers. Any questions can be directed to our helpful customer service department at 772.873.8814 or email us at customerservice@rodovens.com.

Warranty Information

All ovens and products are backed and governed by the manufacturer's full warranty. All warranty situations will be handled by the manufacturer and are subject to any changes put forth by the manufacturer.

Domestic Shipping Policy

RodOvens.com can ship its products via a variety of shipping methods depending upon the dimensions, weight and quantity of the product(s) being purchased. We work with a variety of domestic carriers in order to obtain the best freight rates available. This enables us to keep our prices competitive while offering our customers only the highest level of shipping service.

International Shipments

We have a highly experienced export division at Rod Ovens.com. Unlike many American companies, we take exporting very seriously and welcome all international requests for our products. For detailed information about our export services, please contact our Sales Department at sales@rodovens.com.

Freight Terms

At RodOvens.com, our shipping policy is simple. It's FREE. Yes, all prices on our website are F.O.B. destination, freight prepaid and allowed. This means we pay freight and assume responsibility for the cargo up until you sign the carrier's delivery receipt.

Free Shipping Policy Conditions:

1. Our free shipping policy only pertains to orders shipped to locations within the contiguous United States. For orders outside this territory, please contact our export department.

2. All freight shipments (deliveries by large truck) are curbside delivery to the back of the truck only. That means they must be unloaded by receiver. Due to union and insurance policies, truck drivers are only permitted to move their loads to the back of the truck for the receiver to unload. If your delivery is to a residential address, please make certain you have the ability to unload the equipment. It may be a good idea to have a friend available to lend a hand, especially for the heavier ovens available at RodOvens.com.

3. Receiving is the sole responsibility of the purchaser and someone must be available at time of delivery. If a shipment returned to us by the carrier because no one is available at the receiving address, or because the address given to RodOvens.com was incorrect, the purchaser will be charged freight both ways. In other words, the purchaser will be charged the outbound freight from RodOvens.com and the return freight. This can be very expensive for the purchaser. Do not make this mistake.

4. RodOvens.com does not guarantee the date, day or time of shipment delivery to the customer whether by UPS, USPS or freight truck. Trucking companies charge a premium for guaranteed delivery date and if we were to offer it, we would not be able to maintain a free freight policy for our customers. Although infrequent, a slight delay due to an error by one of our carriers can occur. Kindly treat this as normal in the freight industry. Please advise us if you have experienced a delay over 2 days beyond expected delivery date as indicated when the shipment is tracked.

We do our best to track shipments from our side to make sure freight is delivered in a timely manner. But please recognize we do not own the trucking companies we use, and any delivery delays by freight carriers are out of our control once freight is picked up.

Damage

All of our shipments are insured, but all freight damage claims are the responsibility of the receiver. Please be sure to inspect all packages thoroughly for damage before signing the carrier's delivery receipt. All obvious damage must be indicated in writing on the carrier's proof of delivery receipt and reported immediately to the shipping company and to RodOvens.com. All hidden damage, shortages, discrepancies must be reported to RodOvens.com in writing within 24 hrs. No exceptions.

Cancellations/Returns/Refused Shipments

No returns will be accepted without prior written authorization from 
RodOvens.com.

Our goal is to provide full satisfaction on all products at this 
site. If you are not satisfied you may apply for a return of your 
purchase (in the original package, freight prepaid) to us for a 
refund or credit (less actual shipping and handling charges, delivery 
and/or assembly charges and 25% re-stock fee). Returned items must be 
in like-new condition. Any damage to returned machines will 
necessarily result in additional fees. All returns may only be 
exchanged for equal or lesser value equipment and/or RodOvens.com 
credit. If the value of the returned item is less than the value of 
the item it is being exchanged for, purchaser must pay any and all 
additional costs. No cash refunds or credit card credits will be 
awarded. If you return a product to us for any reason, you are 
responsible for the condition of the product until it is received and 
signed for by RodOvens.com.

To obtain a Return Merchandise Authorization (RMA), contact 
RodOvens.com at 772.873.8814. To be eligible for a refund or credit, 
you must obtain an approved RMA within 10 days of delivery. All 
returns must be made using the original packaging in good condition, 
with freight prepaid. The returned merchandise must be shipped back 
to RodOvens.com within 10 days of receiving the RMA. You must prepay 
shipping charges and insure the shipment or accept the risk of loss 
or damage.

Refused shipments are subject to a 25% restocking fee, and customer 
will be responsible for shipping charges both ways.


Please Note: Products and specifications shown on website may vary from actual 
product and may contain optional equipment available at additional cost.