|
At Rod Ovens.com,
ordering is fast and easy. Simply browse our website and select the product(s)
that suit(s) your needs. Click on the appropriate item(s), add to the shopping
cart and proceed to check out. Your order is processed promptly through our secure
server.
Payment
Information
Order Acceptance
Tax Information
Customer
Service
Warranty Information
Domestic
Shipping Policy
International
Shipping
Freight Terms
Damaged Products
Cancellations/Returns/Refused
Shipments
Payment Information
Rod
Ovens.com accepts Visa, AMEX and Mastercard. We do not accept checks, money orders
or commercial purchase orders. We do not ship C.O.D. All online payments shall
be made by a credit card. We do not accept credit card payments for international
shipments Order
Acceptance Your
receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order. We reserve the right, without prior notification,
to accept or decline your order or limit the order quantity for any reason. For
credit card payments, such payment is subject to the approval of the financial
institution issuing the credit card and we shall not be liable in any way if such
financial institution refuses to accept or honor the credit card for any reason.
We may require, at our option, that any order placed over certain dollar amounts
receive our pre-approval. We also may require additional verification or information
before accepting any order. Tax
Information Ordering
online allows you to avoid state sales tax except for orders originating in PA
or shipments made to points within FL. In these cases a sales tax of 6% would
be added to your order. Customer
Service We
are a serious company committed to serving serious welders around the world. Rod
Ovens Direct is determined to provide a high level of customer service to all
of its customers. Any questions can be directed to our helpful customer service
department at 772.873.8814 or email us at customerservice@rodovens.com. Warranty
Information All
ovens and products are backed and governed by the manufacturer's full warranty.
All warranty situations will be handled by the manufacturer and are subject to
any changes put forth by the manufacturer. Domestic
Shipping Policy RodOvens.com
can ship its products via a variety of shipping methods depending upon the dimensions,
weight and quantity of the product(s) being purchased. We work with a variety
of domestic carriers in order to obtain the best freight rates available. This
enables us to keep our prices competitive while offering our customers only the
highest level of shipping service. International
Shipments We
have a highly experienced export division at Rod Ovens.com. Unlike many American
companies, we take exporting very seriously and welcome all international requests
for our products. For detailed information about our export services, please contact
our Sales Department at sales@rodovens.com.
Freight
Terms At
RodOvens.com, our shipping policy is simple. It's FREE. Yes, all prices on our
website are F.O.B. destination, freight prepaid and allowed. This means we pay
freight and assume responsibility for the cargo up until you sign the carrier's
delivery receipt. Free
Shipping Policy Conditions: 1.
Our free shipping policy only pertains to orders shipped to locations within the
contiguous United States. For orders outside this territory, please contact our
export department. 2.
All freight shipments (deliveries by large truck) are curbside delivery to the
back of the truck only. That means they must be unloaded by receiver. Due to union
and insurance policies, truck drivers are only permitted to move their loads to
the back of the truck for the receiver to unload. If your delivery is to a residential
address, please make certain you have the ability to unload the equipment. It
may be a good idea to have a friend available to lend a hand, especially for the
heavier ovens available at RodOvens.com. 3.
Receiving is the sole responsibility of the purchaser and someone must be available
at time of delivery. If a shipment returned to us by the carrier because no one
is available at the receiving address, or because the address given to RodOvens.com
was incorrect, the purchaser will be charged freight both ways. In other words,
the purchaser will be charged the outbound freight from RodOvens.com and the return
freight. This can be very expensive for the purchaser. Do not make this mistake. 4.
RodOvens.com does not guarantee the date, day or time of shipment delivery to
the customer whether by UPS, USPS or freight truck. Trucking companies charge
a premium for guaranteed delivery date and if we were to offer it, we would not
be able to maintain a free freight policy for our customers. Although infrequent,
a slight delay due to an error by one of our carriers can occur. Kindly treat
this as normal in the freight industry. Please advise us if you have experienced
a delay over 2 days beyond expected delivery date as indicated when the shipment
is tracked. We do our best to track
shipments from our side to make sure freight is delivered in a timely manner.
But please recognize we do not own the trucking companies we use, and any delivery
delays by freight carriers are out of our control once freight is picked up. Damage All
of our shipments are insured, but all freight damage claims are the responsibility
of the receiver. Please be sure to inspect all packages thoroughly for damage
before signing the carrier's delivery receipt. All obvious damage must be indicated
in writing on the carrier's proof of delivery receipt and reported immediately
to the shipping company and to RodOvens.com. All hidden damage, shortages, discrepancies
must be reported to RodOvens.com in writing within 24 hrs. No exceptions. Cancellations/Returns/Refused Shipments
No returns will be accepted without prior written authorization from
RodOvens.com.
Our goal is to provide full satisfaction on all products at this
site. If you are not satisfied you may apply for a return of your
purchase (in the original package, freight prepaid) to us for a
refund or credit (less actual shipping and handling charges, delivery
and/or assembly charges and 25% re-stock fee). Returned items must be
in like-new condition. Any damage to returned machines will
necessarily result in additional fees. All returns may only be
exchanged for equal or lesser value equipment and/or RodOvens.com
credit. If the value of the returned item is less than the value of
the item it is being exchanged for, purchaser must pay any and all
additional costs. No cash refunds or credit card credits will be
awarded. If you return a product to us for any reason, you are
responsible for the condition of the product until it is received and
signed for by RodOvens.com.
To obtain a Return Merchandise Authorization (RMA), contact
RodOvens.com at 772.873.8814. To be eligible for a refund or credit,
you must obtain an approved RMA within 10 days of delivery. All
returns must be made using the original packaging in good condition,
with freight prepaid. The returned merchandise must be shipped back
to RodOvens.com within 10 days of receiving the RMA. You must prepay
shipping charges and insure the shipment or accept the risk of loss
or damage.
Refused shipments are subject to a 25% restocking fee, and customer
will be responsible for shipping charges both ways.
| 
